Access ATL's online support site for technical notes, FAQs, downloads and our Customer Forum.
ATL Web Support is only available to ATL clients with current support contracts and a valid access username and password.
If you have forgotten your password or have not yet received your username and password then please email us at:
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Contacting ATL Support
Please have the following information ready when you contact ATL support:
1. Company name and account.
2. LIMS product name and version number you are currently using.
3. Platform and Operating System that you are using.
4. Database and version for enterprise product line.
5. Description of problem or anomaly.
a. Please provide the exact steps to reproduce the problem.
b. Provide any error message received.
c. Any changes made to the product or platform since the feature or function performed
as expected.
d. Impact that problem is presenting on business or production.
You can reach support in several ways:
1. Call your local support office with a complete description of the incident that addresses the information that is described above.
2. Send e-mail to ATL at
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with a complete description of the incident that addresses the information that is described above.
3. Fax a support incident to your local office with a complete description of the incident that addresses the information that is described above.
Your inquiry will be assigned a unique incident number that can be used to track the resolution of that incident and should also be referenced when contacting the support team. Your incident will only be closed when both you and the ATL support engineer agree that the problem has been successfully resolved.
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